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grimwerk Shipping Policy

How long does delivery take?

Delivery will take 5-8 days. Orders are processed within 1–3 business days and shipped with a tracking number sent to your email.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information. During high-demand periods or sales, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

Please note that delivery times are estimates and may vary due to customs, carrier delays, or seasonal demand.

Shipping Costs

Shipping rates are calculated at checkout based on your location. We may offer free shipping promotions from time to time.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Customs, Duties & Restricted Destinations

International orders may be subject to customs duties or import taxes, which are the responsibility of the customer and are not included in our shipping fees.

Because this product is a realistic-looking scale replica, some countries and regions restrict or prohibit the import of imitation firearms, regardless of the fact that it cannot fire a projectile. It is your responsibility to check your local laws before ordering. We are not able to issue refunds for packages seized, returned, or destroyed by customs or other authorities due to local restrictions on replica items.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect address information provided by the customer.

Lost or Delayed Packages

If your order is significantly delayed or appears lost, please contact us at grimwerk@mailum.com, and we will assist you in resolving the issue with the carrier.